Tottington Motor Company constantly strives to provide the highest level of service from the first point of contact, throughout any post-sale enquiries. However, every so often things don’t go to plan and you might come away feeling dissatisfied. Perhaps you felt that you were not treated with courtesy, or perhaps you’ve had an ongoing problem that we have struggled to fix.
Unfortunately, these things do happen. Although we strive for perfection, we know that it isn’t possible to reach that every time and that is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. Either way, your feedback helps us to continually improve what we do, and how we do it. Rest assured that your complaint will be dealt with seriously, and quickly.
It is important to let us know that you are unhappy and to give us the chance to put things right. Don’t be afraid to speak to a member of staff on site – she or he might be able to sort out the problem straight away, or if not, they might be able to introduce you to someone who can. If you are still not satisfied, you should move to the formal process.
There are several ways to make a complaint
Your complaint will be thoroughly investigated and Tottington Motor Company will provide you with the outcome of such investigations as soon as possible (please allow 7-10 working days for a formal written response). Where appropriate, you will receive details of any proposed action to resolve the reported issues and if necessary, you will be given an apology.